Madrid
Policía-Documento acreditativo solicitante,en tramitación,de protección internacional (tarjeta roja)
Get an appointment for International protection applicant document (red card) in Madrid. Official information, available offices and automatic booking.
INTERNATIONAL PROTECTION – ASYLUM Issuance / Renewal of documents. Calle Pradillo.
IMPORTANT: NO DOCUMENT WILL BE RENEWED UNTIL ITS VALIDITY DATE IS REACHED, EXCEPT IN THE CASE OF LOSS OR THEFT (WITH ACCREDITATION THROUGH A POLICE REPORT) (Instruction of the S.E.S. and Undersecretariat on the international protection procedure, 27/03/2025).
FAMILIES MUST ONLY REQUEST ONE APPOINTMENT PER FAMILY UNIT; IN THE OBSERVATIONS FIELD THEY MUST STATE THE NUMBER OF PEOPLE THAT MAKE UP THE FAMILY UNIT. DOCUMENTS TO PROVIDE: Proof of the valid appointment (appointments listed as cancelled will not be attended).
Current passport-size photo with a white background (the full oval of the face must be visible). Original documentation to be renewed ("white sheet" receipt or Red Card).
Registration certificate (only if you wish to change the address shown on your documentation). In case of loss or theft, you must provide a police report.
READ CAREFULLY IMPORTANT: The supporting document about the appointment obtained at the end of the process does not authorise stay or residence in Spain. VERY IMPORTANT: In the field "Reason or type of appointment request", you must enter the following additional information: International protection file number (if you already have it), Sex, Language, Address (Throughout the entire procedure you must report any change of address).
The text below comes from the Spanish Administration and is shown in Spanish as the legal source. The translation is for guidance only.
PROTECCION INTERNACIONAL – ASILO Expedición / Renovación de documentos. Calle Pradillo
IMPORTANTE
NO SE RENOVARA NINGUN DOCUMENTO SIN QUE CUMPLA SU FECHA DE VALIDEZ,
SALVO CASO DE PÉRDIDA O ROBO (MEDIANTE ACREDITACION A TRAVES DE DENUNCIA)
(Instrucción S.E.S. y Subsecretaria sobre el procedimiento de protección internacional, 27/03/2025)
LAS FAMILIAS UNICAMENTE DEBERAN SOLICITAR UNA CITA POR UNIDAD FAMILIAR, EN EL CAMPO OBSERVACIONES DEBERAN REFLEJAR EL NUMERO DE PERSONAS QUE INTEGRAN LA UNIDAD FAMILIAR
DOCUMENTACION A APORTAR:
• Justificante de la cita en vigor (no se atenderán citas que consten como anuladas)
• Foto actual tamaño carnet con fondo blanco (Debe apreciarse el ovalo completo de la cara)
• Documentación original a renovar (Resguardo “hoja blanca” o Tarjeta Roja)
• Volante de empadronamiento (SOLO si desea cambiar la dirección que figura en su documentación)
• En caso de pérdida o robo, deberá aportar denuncia.
LEA ATENTAMENTE
IMPORTANTE: El documento justificativo sobre la cita que se obtiene al final del proceso, no autoriza la estancia ni la residencia en España.
MUY IMPORTANTE: Deberá introducir en el campo "Motivo o tipo de solicitud de la cita", la siguiente información adicional:
• Nº de expediente de protección internacional (si ya lo tiene)
• Sexo
• Idioma
• Domicilio (A lo largo de todo el procedimiento se debe informar de cualquier cambio de domicilio)
Más información sobre cl@ve
Spanish version retrieved on July 26, 2026.
This information is provided for convenience only and may be inaccurate or outdated. Always verify the current official information on the Administration's website.
Clear price
+€5.00 if you pick a specific office
You pay nothing up front. You're only charged when we secure your appointment
You pay nothing up front. You're only charged once we've secured your appointment: at that point you confirm payment to lock in your slot.
FAQ
We search and book your appointment with the details from the form. After you submit, we text you a tracking link so you can check status, make changes or cancel. When a slot opens, we book it in your name and notify you. We are a private service: we do not sell appointments and we are not the government.
It depends on the procedure and province. We search 24/7; often a slot appears within days, but busy offices or constraints (a specific office…) can take longer.
The fee is €14.99 (VAT included) for any available office — the fastest option. Choosing a specific office adds €5.00 (total €19.99). You only pay if we secure your appointment. Official government fees are not included.
No. First we book the appointment; then you pay.
Yes. After you submit, you get a tracking link by SMS: from there you can check status, edit your details or cancel. To change procedure, province or office: cancel and start a new request.
If you already have an active appointment for the same procedure, the office usually blocks another. Cancel yours first, then start the search with us.
Yes. If you get an appointment first, cancel your request from the tracking link so we do not book another one with your details.
It depends on the procedure and province. The procedure page includes the official information. We are not a law firm or administrative agency.