Where is the booking reference?
In the appointment confirmation. If we booked it, it is in the WhatsApp message and on your status page.
Guide · 2026

SEPE lets you check and cancel the appointment on the same booking site. You need the document you booked with, the booking reference from the confirmation and the office. If you cannot attend, cancel it: the slot goes to someone else.
From your status page you can ask us to cancel it; we do it on SEPE's site and confirm back. You can also cancel it yourself with the steps above.
Slots free up during the day through cancellations and go within minutes. We watch the official calendar non-stop, book in your name the moment one appears and message you on WhatsApp. You only pay if we get it.
Full official requirements on the procedure page: Claim or resume unemployment benefit
Clear price
+€5.00 for one or more specific offices
You only pay if we get your appointment
The first active request charges nothing up front: you pay the management fee only if we get your appointment. Each extra active request costs €5.00 up front (non-refundable).
FAQ
In the appointment confirmation. If we booked it, it is in the WhatsApp message and on your status page.
Book a new one and cancel the old one; SEPE allows one active appointment per document for the same procedure.