Most-searched procedures

Police — red card collection (international protection)

POLICÍA-RECOGIDA DE TARJETA ROJA (PROTECCIÓN INTERNACIONAL)

Procedure information

Collection of the RED CARD must always be carried out by the holder, unless they are a minor under 14 years of age or a person with judicially complemented capacity (see note).

At the time of collection, the passport must be presented, original and valid, as well as the receipt given on the day of the red card application and the previous asylum seeker document (red card or white document).

NOTE: In the case of minors under 14 or a person with judicially complemented legal capacity, the person holding legal representation or a proxy may attend without the minor or incapacitated person, providing the documents necessary to prove that status.

Clear price

€14.99per appointment

+€5.00 if you pick a specific office

You pay nothing up front. You're only charged when we secure your appointment

Ready to get your appointment?

You pay nothing up front. You're only charged once we've secured your appointment: at that point you confirm payment to lock in your slot.

Available in these provinces7

Every procedure is handled by province. Pick yours to see the available procedures and offices and to book your appointment.

FAQ

Frequently asked questions

How does your service work?

We search and book your appointment with the details from the form. After you submit, we text you a tracking link so you can check status, make changes or cancel. When a slot opens, we book it in your name and notify you. We are a private service: we do not sell appointments and we are not the government.

How long does it take to get an appointment?

It depends on the procedure and province. We search 24/7; often a slot appears within days, but busy offices or constraints (a specific office…) can take longer.

How much does it cost?

The fee is €14.99 (VAT included) for any available office — the fastest option. Choosing a specific office adds €5.00 (total €19.99). You only pay if we secure your appointment. Official government fees are not included.

Do I have to pay before I have the appointment?

No. First we book the appointment; then you pay.

Can I cancel or change my request?

Yes. After you submit, you get a tracking link by SMS: from there you can check status, edit your details or cancel. To change procedure, province or office: cancel and start a new request.

I already have a pending appointment. Can I still use the service?

If you already have an active appointment for the same procedure, the office usually blocks another. Cancel yours first, then start the search with us.

Can I keep searching on my own?

Yes. If you get an appointment first, cancel your request from the tracking link so we do not book another one with your details.

What documents do I need?

It depends on the procedure and province. The procedure page includes the official information. We are not a law firm or administrative agency.